At Shazé, customer delight is cardinal. Our Lifetime Delight Policy is an extension of our incessant attempt to stay progressive and add value to our customers’ experience.

Terms of Exchange

We stand by the high-quality craftsmanship and material of every Shazé piece created.  Hard-engineered to perfection, every function and form is carefully inspected through a detailed quality-control-check.

Extending this is our assurance with the Shazé Lifetime Delight Policy – allowing you to request a replacement at any point in time, so you can delight in great design for – well, for a lifetime.

Exchange Preclude

Pieces that have gone through breakage, dent-like damage and severe abrasion are not eligible for the terms of the policy.

Initiating your exchange

You are welcome to bring the purchased-piece to the store, or write to us at to schedule a pick-up.